Google Business Profile: found on Google, easy to book, safe with reviews.
For most clinics, the Google listing is what a patient sees before your website. We keep it accurate, link it to booking, and build a review flow that never puts patient information at risk.
Who this is for
- Practices with a Google listing that is wrong, incomplete, or unclaimed
- Clinics that get few reviews from patients who are happy
- Owners unsure how to reply to a review without breaking privacy rules
- Practices whose listing does not link to booking
- Medical, dental, and behavioral health practices with a staffed location
What a Google Business Profile needs to do its job.
Set up correctly first, then kept current, with patient privacy built into how reviews are handled.
Wrong hours or details on Google?
We check and correct the name, address, hours, services, and categories, and keep them current when anything changes.
Patients find you, then have to hunt for how to book?
A booking link on the profile that leads to a page built to book, connected to your calendar.
Good visits that never become reviews?
A simple, respectful way to ask patients after a visit, with request wording that never mentions treatment. Replies are drafted for your approval and never confirm that a reviewer is a patient.
Profile set up once and never touched?
Regular updates to hours, photos, and services, and a check for changes suggested by others.
Reviews and privacy: what to keep in mind
Patients can say what they like in a review. Your practice has to be more careful in how it answers.
- Never confirm that a reviewer is a patient, and never mention any detail of their care, even if they shared it themselves.
- Keep review requests general. Do not mention treatments or diagnoses.
- Your compliance adviser can confirm the wording your practice should use.
- Practice Growth: Google Business Profile, local search, and ads
- Medical, dental, therapist, chiropractic, and med spa website design: a site built around your specialty
- Medical practices, dental practices, and behavioral health practices
Google Business Profile FAQ
Didn't answer yours? Ask us directly. The form is right below.
A Google Business Profile is the free listing that shows a clinic's name, address, hours, phone number, photos, reviews, and booking link when people search Google or Maps. It is often what a patient sees before they see your website.
Yes, but carefully. Do not confirm that the reviewer is a patient or mention any detail of their care, even if they posted their own details. Reply with a general, courteous message and invite them to contact the office privately. HHS has settled with a practice over disclosures in review replies. Your compliance adviser can confirm the wording your practice should use.
Yes. The care is in the wording: a request should not mention treatments or diagnoses. A short, general message that asks how the visit went and shares the review link is enough.
Google's guidelines generally require a real location that patients can visit, or a genuine service area, with staff present during business hours. A registered address with no one there, or a shared virtual office, usually does not qualify. We check eligibility first, so nothing is set up that Google may later suspend.
You do. The profile belongs to your Google account, and we work through access you grant, which you can remove at any time.
The profile is one part of local search. Local SEO also covers your website pages, listings elsewhere on the web, and how you describe your services. See Practice Growth for how the parts fit together.
Tell us about your listing. We'll tell you what we would fix first.
One email or a 30-minute call. No pitch deck, no pressure, and a straight answer within one business day.
We'll get back to you within one business day.
Prefer email? hello@atlantixlabs.comPlease don't send patient information by email.