Behavioral Health

Behavioral health practices: fewer denials, fewer no-shows, records that stay protected.

Therapy, psychiatry, counseling, and substance use treatment practices lose revenue to denials, prior authorization, and empty sessions, while carrying stricter privacy rules than most clinics. We build the systems that handle both.

HIPAA and HITECH-aligned, 42 CFR Part 2-ready. Built in from the first line of code.
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Built For

Who this is for

  • Solo and group therapy and counseling practices
  • Psychiatry and medication management practices
  • Outpatient substance use treatment programs
  • Practices whose denials pile up with no formal appeal process
  • Owners who worry about 42 CFR Part 2 and who can see which records
Solutions

Where behavioral health practices lose time, and what we build.

Delivered in-house, built around your EHR, your payer mix, and the way your clinicians actually work.

Claim denials

Claims denied, and no time to chase them?

Denials are common in behavioral health, and many are never appealed, not because they're unwinnable, but because nobody has a spare afternoon to write the appeal.

We build a denial queue that pulls in every denial, assigns an owner and a deadline, and gives that owner a pre-filled appeal built from the denial reason, so appeals get written before the window closes.

Denials become a worked queue with a deadline, not a write-off by default.
Prior authorization

Prior auth eating your week?

Ongoing treatment often needs authorizations renewed again and again, and each one is hold music, faxed forms, and the same paperwork resubmitted.

A tracker that holds each payer's requirements, assembles the supporting documentation from your records, and alerts someone before an authorization runs out.

Renewals become a checklist your team runs through, not a phone tree that eats a morning.
No-shows

Patients not showing up?

In session-based care, every missed appointment is clinician time that cannot be recovered, and it interrupts the patient's care.

Reminders timed to how your patients actually respond, easy self-rescheduling, and a waitlist that fills the slot when it opens. The tone is set with you, so patients feel supported, not chased.

Empty sessions get filled instead of written off.
Substance use records

Worried about who can see substance use records?

Records from substance use disorder treatment fall under 42 CFR Part 2, which is stricter than standard HIPAA. Patient consent controls who can see them, and for what purpose.

We build consent tracking and access rules into the system from the first line of code, with audit logging, so records are shared only as consent allows and you can see who accessed what.

Part 2 records stay protected, and there is a record of every access.
Explore

Built alongside your EHR, with room for custom tools

We build alongside your EHR or EMR rather than replacing it. We have worked with platforms including Medplum and OpenEMR, and we also build custom tools such as patient management portals, logs apps, and medication apps around your requirements.

Behavioral health FAQ

Didn't answer yours? Ask us directly. The form is right below.

Yes. We work with therapy and counseling practices, psychiatry practices, and outpatient substance use treatment programs. The billing and consent needs differ, so we start by mapping how your practice actually bills, schedules, and shares records.

42 CFR Part 2 is a federal rule that protects the confidentiality of substance use disorder treatment records, with stricter consent requirements than standard HIPAA. It generally applies to federally assisted programs that provide substance use disorder diagnosis, treatment, or referral. Whether it applies to you is a question for your compliance adviser. If it does, we build consent tracking and access rules into your systems.

Usually, yes. We build alongside the system you already use rather than asking you to replace it. We have worked with EHR and EMR platforms including Medplum and OpenEMR, as well as custom-built systems.

Yes. We design booking to collect only what is needed to schedule the visit, keep clinical details out of open forms, and sign a Business Associate Agreement before we handle any PHI.

With reminders timed to how your patients actually respond, easy self-rescheduling, and a waitlist that fills the slot when it opens. The tone is set with you, so it fits your practice.

Yes. Beyond our standard services, we build custom solutions around your requirements, such as patient management portals, logs apps, and medication apps.

Tell us how your practice bills and schedules. We'll tell you if we can help.

One email or a 30-minute call. No pitch deck, no pressure, and a straight answer within one business day.

We reply within one business day. Please don't include patient information or other PHI in this form.

Got it, thank you.

We'll get back to you within one business day.

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Prefer email? hello@atlantixlabs.comPlease don't send patient information by email.